An organisation thrives when its staff focus on achieving goals that further its aims. But how can managers create an effective team that will also contribute to progress at an organisation? After all, targets and objectives in themselves do not guarantee success; a team’s attitude and output can significantly help or hinder an organisation.

This course is designed to guide you through selecting the most effective measures to monitor and improve the performance of your team – and, by extension, the organisation you work for. In addition, we also consider how to ensure that your team is engaged and motivated towards achieving its targets so that these are always met.

• How to set and communicate SMART objectives that are more likely to achieve staff buy-in and steer your team towards clear and achievable goals

• Two key ways to monitor your team’s progress towards specific goals: outcome-based measures and communication, both of which will help you to keep your team on track for success

• Two fundamental approaches for overseeing your team’s approach and attitude to work so you are more able to spot and support demotivated or underperforming team members

• How to use quantitative performance measures as an objective way to see whether your team or organisation is meeting the desired standards

Qualitative performance measures to help you uncover the ‘why’ behind how a team or organisation are performing so that this can then be improved

• What to consider when setting and monitoring key performance indicators (KPIs) to measure how effectively your team is contributing to the organisation’s objectives

• An introduction to the nine-step process of benchmarking that helps managers to set expectations that are realistic but help their team stay competitive with others

• How to use the balanced scorecard method to make sure all the important areas of performance are measured in your team – this will ensure your team shines in the short term without being at the expense of long-term performance!